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PostJun 07, 2025#176

Making a Change to Improve the Transit Experience

"Effective immediately, when any of the security gates are unattended, the security gate will remain open"

https://www.metrostlouis.org/nextstop/m ... xperience/

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PostJun 09, 2025#177

Disaster of an installation. Of all the things we could do for transit. I can’t even.

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PostOct 17, 2025#178


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PostOct 17, 2025#179

I have to assume these will accept credit card?

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PostOct 17, 2025#180

delmar2debaliviere2downtown wrote:
Oct 17, 2025
I have to assume these will accept credit card?
The validators themselves will not, but you could still purchase a physical ticket with a credit card.

PostOct 17, 2025#181

It’s ridiculous that these won’t be operational until Spring 2026, but once this payment system is up and running and everyone gets used to just scanning their phone, this will be such a better experience.

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PostOct 17, 2025#182

Debaliviere91 wrote:
Oct 17, 2025
It’s ridiculous that these won’t be operational until Spring 2026, but once this payment system is up and running and everyone gets used to just scanning their phone, this will be such a better experience.
You have to understand that it is not a payment system but a validating machine that is integrated with gates. I use it on buses all the time and they are pretty sleek. I continue purchase my fare in the transit app.

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PostOct 17, 2025#183

stlurbanist wrote:
Oct 17, 2025
Debaliviere91 wrote:
Oct 17, 2025
It’s ridiculous that these won’t be operational until Spring 2026, but once this payment system is up and running and everyone gets used to just scanning their phone, this will be such a better experience.
You have to understand that it is not a payment system but a validating machine that is integrated with gates. I use it on buses all the time and they are pretty sleek. I continue purchase my fare in the transit app.
Yep. The app itself is the payment system.

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Post6:42 PM - Apr 27#184

Metro has five of the new ticket machines undergoing testing, three in Missouri and two in Illinois. 

Around Town: Metro's New Ticket Vending Machines (YouTube)

Also, only 675 subscribers to their YouTube channel? 

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Post8:50 PM - Apr 27#185

Metro has five of the new ticket machines undergoing testing, three in Missouri and two in Illinois
Is there a verification that the credit card that verifies a credit card?  Owner of credit card zipcode required? 

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Post8:41 PM - Apr 28#186

BarryGlick wrote:
8:50 PM - Apr 27
Metro has five of the new ticket machines undergoing testing, three in Missouri and two in Illinois
Is there a verification that the credit card that verifies a credit card?  Owner of credit card zipcode required? 
I doubt it. It's probably like 99% of payment terminals that allow you to just tap your card or insert the chip.

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Post8:51 PM - Apr 28#187

iPhone users, assign a debit/credit card as "Express Transit" in Apple Wallet. This feature means you don't have to double click to activate payment, just swipe your phone over the sensor. Same can be done on Apple Watch. Swiping with your Watch to open the gates feels year 3000. You can also do this with transit cards once Metro has their "Ride On" option available. 

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Post10:19 PM - Apr 28#188

They have that on NY subways. My daughter lives there. She set my card to express transit — already in all iPhones, and the phone did it all with a swipe. Couldn’t be easier.


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Post10:38 PM - May 24#189

A drive thru downtown I noticed the 8th street metro link gates were wide open Busted? Not active yet? Or just free to enter?

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Post10:47 PM - May 24#190

BarryGlick wrote:A drive thru downtown I noticed the 8th street metro link gates were wide open Busted? Not active yet? Or just free to enter?
Probably either not active or open because there's no guards.

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Post7:08 PM - 18 days ago#191

So nice to see the security gates working as intended (not). I took this pic today at the Big Bend station.
IMG_7044.jpeg (3.6MiB)

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Post8:00 PM - 18 days ago#192

Not all the stations are operational yet.

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Post9:41 PM - 18 days ago#193

stlgasm wrote:
7:08 PM - 18 days ago
So nice to see the security gates working as intended (not). I took this pic today at the Big Bend station.
https://www.metrostlouis.org/nextgenfare/


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Post10:10 PM - 18 days ago#194

I tried using them at 8th and Pine yesterday. A friend was visiting. I bought a ticket on the app (because I already set it up) and he tried to buy one from the machine. The machine was so unresponsive that I was sure it wasn't working. It took like 5 loooonnngg seconds after every tap for the tap to register (you could see a little circle icon where you tapped, so it's not like it wasn't sensing it..it just took that long to get to the next screen). The payment reader failed on tap, and then took two tries with the chip. When the ticket finally printed out, he went first with the QR code and tried to scan it. It absolutely did not work; we both tried several times each. I finally used my phone and opened the gate for both of us.

It's as though Metro has absolutely no shame or ability to self reflect on their failures.

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Post10:49 PM - 18 days ago#195

bprop wrote:
10:10 PM - 18 days ago
I tried using them at 8th and Pine yesterday. A friend was visiting. I bought a ticket on the app (because I already set it up) and he tried to buy one from the machine. The machine was so unresponsive that I was sure it wasn't working. It took like 5 loooonnngg seconds after every tap for the tap to register (you could see a little circle icon where you tapped, so it's not like it wasn't sensing it..it just took that long to get to the next screen). The payment reader failed on tap, and then took two tries with the chip. When the ticket finally printed out, he went first with the QR code and tried to scan it. It absolutely did not work; we both tried several times each. I finally used my phone and opened the gate for both of us.

It's as though Metro has absolutely no shame or ability to self reflect on their failures.
Just remember that it's ALWAYS your fault and Metro is NEVER wrong.

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Post11:18 PM - 18 days ago#196

Metro's always trying their very best, no matter how badly they f' up. 

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Post11:19 PM - 18 days ago#197

Haven't had an issue with the new gates or ticketing system yet anywhere I've used it. Actually works way smoother than I expected.

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Post12:43 AM - 18 days ago#198

Someone I work with said they had issues getting the gate to open.

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Post6:29 AM - 18 days ago#199

They worked for me when I went downtown a couple of weeks ago, but then I couldn't get my pass to come back up on the ap to scan it on the blinking bus. (My phone closed while I was waiting for a transfer and for whatever reason I couldn't get signal in anything like a timely manner.) The driver did me a solid, but I felt like complete poop. The whole thing is endlessly annoying. By and in large I love the ap and hate hate hate the gates. (They are so incredibly prison like. So slow, and so ugly.) But they did technically (technically) work last time I took them. Small sample statistics and all that.

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Post1:01 PM - 17 days ago#200

jshank83 wrote:
12:43 AM - 18 days ago
Someone I work with said they had issues getting the gate to open.
I take Metrolink when I go into the office, and I’ve had a couple of occasions where the gate didn’t open. When I went to rescan my pass, a loud fail sound happens. Thankfully other riders came up behind me and it worked on their pass. Other times, there can be a big delay with the gate opening after scanning the pass. So far the gate issues have happened at the CWE station where there is constant traffic - I’m not sure what to do if the gate completely fails to open and there’s no one around. 

And I totally agree that these gates are hideous. The Metrolink system actually has some nice design touches, but these gates are not that.

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