^ Ugh. Macy's probably needs to cut back its presence in St. Louis, but I shudder to think of what will happen if it's acquired by a private equity firm.
I could be wrong, but I think that the Jamestown and Alton stores are in the most immediate danger, then maybe Crestwood and Northwest. FWIW I think those stores would meet with the chopping block before downtown. Anyway...
Macy's has its issues, but I don't think it's nearly as bad as others on this forum believe it is. The customer service varies greatly from store to store and could use improvement. (Memo to Macy's employees: Stop asking me to go to macys.com to comment on my service, and actually make the service memorable in the first place!) Some stores have a better overall appearance than others. The downtown store could still use a wider selection of men's clothing. Other than that, I don't see how it's a big step down from Famous-Barr. I still find most of what I need and want there. My wife could never find anything she liked at Famous-Barr, and now she does a big portion of her shopping at Macy's. Maybe if we were accustomed to shopping at Marshall Field's we'd be upset? I don't know.
I was in the downtown store twice last week- I went to browse briefly on Thursday afternoon, and my wife and I did some shopping Friday afternoon. If the store was consistently as busy as it was those two days, I wouldn't worry for a second about Macy's future in downtown. With a private equity firm likely to takeover the parent company, however, I suppose anything's possible.
I do have one major complaint, however. I've always enjoyed eating at Papa Fabarre's, and it's no stretch to say I've been eating there almost all of my life. I'm addicted to the Famous (French) Onion Soup, and I've always found the food and service to be consistently on the mark. When my wife and I had lunch there Friday, however, it was easily the worst experience I've had there. The food was great...but the service was deplorable. We waited 20 minutes for drinks, 20 minutes for extra napkins we requested, and the waitresses were unusually rude. I just finished forwarding my comments to Macy's earlier today, and I'm looking forward to a response from them. (Maybe I should try the Saint Louis Room next time?)
