Maybe it isn't fair to project construction issues onto future operations, but the challenge I see for the trolley is figuring out what success looks like for them. For instance, will they be going back to taxpayers for additional funds in the future on top of the TDD that has been funneling money to them for a decade? Hard to even speculate about that since they've yet to share their pricing model with the community.
I get your point on giving them some leeway a this is their first rodeo. And I really tried to do so initially. But it's hard to trust people who have lied to me. Case in point: at a pre-construction open house I was told by a trolley rep that the DeBaliviere bridge would only be closed for "the summer". Then the first act of their construction project was to close the bridge for six months. Reaching out to them has typically only resulted in being told to subscribe to their weekly email construction updates, which have been intermittent and incomplete. For example, their construction emails promised a 10-day closing of Pershing at DeBaliviere at one point. The road was instead closed for nearly 30 days and no construction updates were sent out during the entirety of the closure.
It's entirely possible that my experience with them is unique. I certainly hope so. But I remain skeptical that a group that can't manage to successfully send out weekly emails will be able to run this trolley successfully. That being said, I really do hope I'm wrong.
I get your point on giving them some leeway a this is their first rodeo. And I really tried to do so initially. But it's hard to trust people who have lied to me. Case in point: at a pre-construction open house I was told by a trolley rep that the DeBaliviere bridge would only be closed for "the summer". Then the first act of their construction project was to close the bridge for six months. Reaching out to them has typically only resulted in being told to subscribe to their weekly email construction updates, which have been intermittent and incomplete. For example, their construction emails promised a 10-day closing of Pershing at DeBaliviere at one point. The road was instead closed for nearly 30 days and no construction updates were sent out during the entirety of the closure.
It's entirely possible that my experience with them is unique. I certainly hope so. But I remain skeptical that a group that can't manage to successfully send out weekly emails will be able to run this trolley successfully. That being said, I really do hope I'm wrong.